Terms and Conditions

PENDERGAST’S STEAKHOUSE & BAR VENUE POLICY

Allergns

What if I have allergies?

Delivery - For Click & Collect and Delivery Orders (such as Deliveroo, Uber and Just Eat), we can't currently cater for specific dietary requirements, sorry!

Allergy & Dietary Requirements Policy

Your safety matters to us, but communication is key.

If you have any allergies or dietary requirements, you must inform a member of our team in the restaurant before placing your order. While we do our utmost to cater to individual needs, our food and drink is prepared in open kitchens where allergenic ingredients are handled, and we cannot guarantee a completely allergen-free environment.

Due to the nature of our operations and the ever-changing, seasonal nature of our menu, which uses locally sourced products, we do not publish allergen information online. Ingredients may vary daily. For this reason, it’s essential that you speak directly with the manager on shift at the time of your visit to discuss any concerns.

Please note:
We do not accept allergy-specific orders through delivery platforms (including Deliveroo). These services are managed by third parties and do not allow for the direct communication and preparation control necessary to safely handle allergen requests.

We take allergies seriously and acknowledge the risk of cross-contamination in any hospitality environment. If you are unsure or need more information, we strongly advise speaking with the restaurant manager before your visit or before ordering.

Dress Code Policy

Pendergast’s endeavours to create a warm, welcoming and comfortable environment for our guests. We kindly ask that you adhere to our smart casual dress code when dining with us. This means no shorts, sportswear or beachwear.

While we encourage guests to dress nicely, we understand that fashion preferences vary. Managers will have the final decision regarding the dress code on the day. The Manager's decision is final.

We appreciate your understanding and cooperation in helping us maintain a pleasant atmosphere for everyone. Thank you for complying with our dress code policy. If you have any questions regarding our dress code policy, you can call the restaurant or email customerservice@pendergasts.co.uk.

We look forward to welcoming you.

Bottomless Brunch Bookings

Book our brunch events in advance to avoid disappointment; walk-ins are at management's discretion. Our brunch events are paid for in full when booking (or on entry for walk-ins). Refunds are at management's discretion. Dress code policy applies. Selected food and drink only (listed on our events page at the time of booking). Bottomless Bunch is for over 18's only. Please drink responsibly. Challenge 25 applies. Please note children are not permitted with admission for Bottomless Brunch. Bottomless Brunch is over 18's only. Please also note, children may not permitted on site on the first Saturday of each month 12-4pm, this is strictly at management discretion. Please inform your server of any allergies or dietary requirements on arrival. Guests must finish their drinks before ordering another. Unlimited drinks and three plates from the brunch menu. 90 minutes sitting limit. If you are late for your reservation, the time will be deducted from your reservation time. Menus are subject to change at management's discretion.

Challenge 25 Policy 

All our bottomless brunch events are over 18 bookings and challenge 25 will apply to any guest seated on the table. Guests under the age of 18 are not permitted on the same table as guests experiences Bottomless Brunch.

Age Verification Requirement:
We operate a Challenge 25 Policy, meaning that any customer who appears to be under the age of 25 will be asked to provide a valid ID to prove they are over the age of 18 if they wish to purchase alcohol. Acceptable forms of identification include a passport, driving license, or any government-issued ID card with a photograph and date of birth.

Responsibility and Compliance:
This policy ensures we are following the licensing laws and promoting responsible drinking in our establishment. Our staff has been trained to enforce this policy and to ensure that all customers adhere to it.

We appreciate your understanding and cooperation in helping us maintain a safe and enjoyable environment for all our customers.

If you have any questions about our Challenge 25 policy or need more information, please don't hesitate to ask a member of our team.

Booking Confirmation Policy - Normal Reservations

We will send you an email confirmation as soon as you book. Following this, we will send you a second email asking you to confirm your reservation between 24-48 hours before your reservation time (if you opt-in, you will also receive a text message on the morning of your reservation as a reminder). If we haven’t received your confirmation by this method, we may call you to remind you.

Please note that if we don’t receive confirmation after the above attempts, we may release your table on the day of your reservation.

Cancellation and No-show Policy - Special & Celebration Day's

Cancellation and No-show policies are given at the time of booking. Please ensure you read our policy before making your reservation.

Cancellation and No-show Policy for special days such as Valentine's Day, Mother's Day and Father's Day apply. To ensure a seamless experience for all our guests, please review our booking policy:

1. No-Show Fee: A charge of £10 per person will apply for no-shows.
2. Amendments and Cancellations: You may amend or cancel your booking up to 72 hours prior to your reservation time without any charge.
3. Late Cancellations: If you do not cancel your booking at least 72 hours in advance, the no-show fee of £10 per person will be applied.

Group Booking Policy

For all group reservations of 6 plus guests, a £10 per person deposit is required to secure the booking. If a deposit isn’t received, the booking will not be secured. We do not take provisional bookings. Cancellations are at management's discretion.

Allergens Policy

We are committed to providing and safe and enjoyable dining experience at Pendergast’s. We kindly request that you inform us of any guests with dietary requirements or allergies when making your reservation and when you arrive at the restaurant.

Detailed information on the 14 allergens is available on request. Our team will do their best to accommodate your needs. However, we do not record information on any other allergens. Please note that we cannot guarantee that our dishes are 100% free from traces of allergens.

Please note that our team cannot make suggestions on your order before joining us, and our allergen matrix cannot be shared digitally in the case of new updates and ingredients alongside our seasonal menu and specials. We apologise for any inconvenience this may cause and encourage you to speak with your server if you have any questions or concerns about our menu.

Dog Policy

We are a team of dog lovers. We are happy to accommodate guide and support dogs for inside dining at our restaurant. However, all other dogs are welcome but must remain in our outside dining area. If you want some water for your dog, just ask. Our staff will be delighted to help.

Child Policy

We welcome children and are delighted to have families dine with us. Our most suitable dining sitting for children is the Sunday Dinner. Please note that we have a limited number of highchairs available and kindly ask that you include children in your booking numbers. Please leave a note on your booking if you require a high chair.

All reservations must have at least one adult aged 18 or over present. Our team have the right to ask for proof of age.

Accessibility Policy

 

Our restaurant is fully accessible as it is located on the ground floor. If you would like to discuss accessibility with our team, we will be happy to help. Please call us or email customerservice@pendergasts.co.uk.

Ticketed Events, Brunch and Afternoon Tea Policy

Terms and conditions for all events or pre-bookings are given at the time of booking. Please ensure you read our policy before making your reservation.

Parking

We do not have on-site parking. There is free street parking after 6pm in the area. Please check the parking signs.

The Golden Square underground car park has suitable parking and offers free parking at certain times. For the car park opening times and charges, click here.

Street parking is also available in the surrounding areas (daily charges apply).

BOTTOMLESS BRUNCH SOCIAL MEDIA COMPETITIONS 

Like our post, follow our page or tag a friend you would take! Winners will be contacted directly on social media channels. The entry close date will be stated on the social media post. Only one winner per social media platform will be selected. Winners will be selected randomly. You must do one of the actions to be entered into the prize.

PROMOTIONAL OFFERS AND PROMOTIONS

Management has the right to remove any offers or promotions at any time. Offers can't be used in conjunction with other offers. Offer will not apply on bank holidays or special occasions.

30% OFF IN JANUARY FOR OUR MEMBERS

Offer only valid on days in January 2025 (excluding Saturdays). The offer is valid only when the bill points are applied via the app during the transaction. The offer is not valid in conjunction with any other discounts, promotions, or special menus. All redemptions are subject to availability. The restaurant holds the right to refuse service under this offer if the terms are not met. Please download our member's app before arrival. Limited to four redemptions in January per member. Excludes prestige cuts, sharing steaks, signature cocktails, Deli items & Retail wine.

2 COURSES FOR £15.99

Our 2-course deal runs in our direction throughout the year. Please visit our website menu page for more information. The offer is not valid in January. Menu subject to change at management discretion. It is not to be used in conjunction with any other offer. Management have the right to remove the offer at any time.

Steak Club 

6oz Rump steak, chips & a drink. Not to be used in conjunction with any other offer, Friday only, drinks include draught (pint), 125ml house wine or a soft drink (Pepsi, Pepsi Max, Lemonade). Menu subject to change. Management have the right to remove the offer at any time. 

Members Club

Redemption - One point is worth one penny on redemption. You must have 500 points in your wallet to redeem them for a spend.

Collecting Points - Collect 5 points for every £1.00 spent (minimum points for redemption 500)

THE LEGAL STUFF  

TERMS & CONDITIONS – PENDERGAST STEAKHOUSE WARRINGTON LIMITED

Your access to and use of www.pendergasts.co.uk   (“the Website”) is subject to these Terms and Conditions. You must not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website, you are fully accepting all conditions contained within our Terms and Conditions. If you do not accept these in full, you must immediately stop using our website.

OUR INTELLECTUAL PROPERTY

All graphics, artwork, information, audio, and video are copyrighted by us or an affiliate of ours. This means that while it is fine to use any of these elements for your own personal use, you may not use any of these on your own website or in any other public or commercial manner. If you wish to use any aspect of our website for these purposes, you must get our prior written consent by emailing customerservice@pendergasts.co.uk.   Using any of our elements without consent may be a criminal offence or give rise to a claim for monetary damages. All of the elements outlined above, plus photographs, text, logos, trademarks, visual interface, user interface and any computer code contained on this Website is protected by copyright, patent and trademark laws, and other intellectual property rights. Again, none of the Website’s content may be downloaded, copied, reproduced, transmitted, stored, sold or distributed without prior written consent.

CHANGES TO OUR WEBSITE

Pendergast steakhouse Warrington Limited may temporarily or permanently change or remove any part of the Website without notice. By using the Website, you confirm that Pendergast steakhouse Warrington Limited will not be liable for any change or removal. We reserve the right to change these Terms and Conditions at any time. Your continued use of the Website will confirm acceptance of the Terms and Conditions at the time of your using the Website.

YOUR INFORMATION

Any personal details which you submit to us via the Website are covered under our Privacy Policy. Any material which you post publicly on our social media channels (including, but not limited to, Facebook, Twitter and Instagram) will be considered non-confidential and non-proprietary. Pendergast steakhouse Warrington Limited reserves the right to distribute any content, including text and photographs, for any of our commercial or non-commercial purposes.

DISCLAIMER

We take great care with the content on the Website, but do not accept responsibility for any errors or omissions and may make changes from time to time. While we strive to ensure that all information is correct and up to date, we make no guarantees that this will be the case. All content on the Website is provided without any conditions, warranties or promises of any kind.

THIRD PARTY LINKS

We may include links to third party websites which are controlled and maintained by companies other than Pendergast steakhouse Warrington Limited. We accept no responsibility for any part of these websites. We use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services, including via cookies and similar technologies.

WEBSITE ACCESS

We will do our best to make sure that our website is accessible 24/7, 365 days a year. However, if for any reason the Website is unavailable for any period or time, Pendergast steakhouse Warrington Limited will not be liable to you. Sometimes there may be unplanned issues beyond our control which could lead to a temporary suspension of the Website. When this happens, rest assured we will be working hard behind-the-scenes to get the Website back up and running as soon as possible.

LIABILITY

You use the Website at your own risk and Pendergast steakhouse Warrington Limited accepts no responsibility for any loss or damage which may be caused to you, your computer equipment or to any third party through its use. Pendergast steakhouse Warrington Limited is not responsible for any loss or damage caused by the interruption of the Website’s service due to technical issues or circumstances beyond our control.

Our e-mails and any attachments, together with their contents, are strictly confidential and are intended for the named recipient only. If you are not the intended recipient you must not use, disclose, copy, print, forward or take any other action in respect of any e-mail other than to notify the sender immediately of the mistake, and deleting the e-mail, any attachments and any reproductions made by replying to it.

Whilst all reasonable care has been taken to avoid the transmission of viruses, it is the responsibility of the recipient to ensure that the onward transmission, opening or use of any message and any attachments will not adversely affect its systems or data. No responsibility is accepted by Pendergast steakhouse Warrington Limited in this regard and the recipient should carry out such virus and other checks as it considers appropriate.

ONE FINAL LEGAL BIT

Our Terms and Conditions are governed by and construed in accordance with the law of England and you hereby submit to the exclusive jurisdiction of the English courts.